Train Cancellation, Refunds & Changes to Your Booking
You can make changes to your train reservation up to two hours before your scheduled departure. This includes options like adding extra seats, switching seats, or requesting an upgrade. If you make changes to the date, destination, or time, a new ticket will be issued. You also have the option to cancel your reservation.
The quickest and easiest way to change or cancel your booking is by contacting us directly, and we will handle everything on your behalf.
Refund Eligibility
If your ticket is canceled, you may be eligible for a refund, subject to the cancellation and refund policies of the relevant train operators.
If you’re unsure whether your booking delay or cancellation qualifies for a refund or compensation, don’t hesitate to reach out to us 866-800-6966. Our team of experts will help analyze your situation to determine whether you’re entitled to financial compensation or reimbursement for your original ticket.
We’re here to assist you in claiming the maximum refund available.